Terms and conditions
for summer season

ARTICLE 1. INTRODUCTION
These general terms and conditions (hereinafter referred to as T&C’s) apply in their entirety from April 17, 2024, to all the activities and services offered by the seller as defined in Article 2 and sold to individual customers by JBO, hereinafter referred to as the seller.
The general terms and conditions apply to any sale of activities made by telephone, at the seller’s offices, via the seller’s website accessible from the address: www.arc-aventures.com. (hereinafter referred to as the website) or from approved partners.
The seller offers customers river-based activities, forest-based activities and activities that take place in the air. They also provide the necessary equipment for these activities.
Any purchase of one of the aforementioned activities implies on the part of the customer, their acceptance of the T&Cs, notwithstanding any stipulation to the contrary.

ARTICLE 2. IDENTIFICATION OF THE SELLER
The activities covered herein are organised and sold by:
JBO, SAS with capital of 10,000 euros, with its head office at Les Tournavelles – Village des Villards ARC 1800 73 700 BOURG SAINT MAURICE.
Telephone: 33 (0)4 79.07.60.00, email: contact@arc-aventures.com
RCS Chambéry N° 518 528 179
Professional Civil Liability Insurer: MMA Company, whose head office is located at 10 BD A. Oyon 72000 LE MANS.

ARTICLE 3. BOOKING ACTIVITIES
The purchase of activities (hereinafter referred to as a booking) can be made:
– At the seller’s offices, Immeuble les Tournavelles, Village des Villards – LES ARCS 1800, during their opening hours
– By telephone, from one their sales team, reachable at +33 (0)4 79.07.60.00 (non-premium rate – cost of a local French call) in June, from 9am to 5pm, Monday to Friday, in July and August 7 days a week, from 9am to 6:30pm
– Online via the Website accessible from the web address: www.arc-aventures.com
Bookings can only be made by adults and for their own personal use. All bookings must include the activities being selected, the date or period of the activities, the participants, the age of the participants (at the time of the activity) and any other specific information which is necessary in the context of the chosen activity.
Customers are invited to read the specific conditions which apply to each activity as offered by the seller or by any third party. The customer acknowledges having read and understood them and waives any recourse against the seller in the event of non-compliance with the conditions.
For the visual information of the customer, the seller endeavours to show photos of the activities they offer on their website as well as in their offices, however the photos are not contractual and the responsibility of the seller cannot in any way be called into question on the basis of what these photos may show.
3.1. Booking at their offices: For any booking made at the offices, the customer must specify, in addition to the obligatory information, their address within the holiday resort, all participants’ date of birth for activities such as rafting and their email address for receiving the booking confirmation. The seller invites customers to consult these T&Cs on the website or directly at their offices. Once the customer’s agreement has been obtained concerning the details of the booking, under the conditions communicated, the customer is invited to make a payment according to the terms provided for in Article 5 below.
3.2. Booking by telephone: For bookings made by telephone, the customer must specify, in addition to the obligatory information, their address within the holiday resort, the participant’s date of birth for activities such as rafting and their email address for receiving the booking confirmation. The seller then invites customers to consult these T&Cs on the website or directly at their offices. Once the customer’s agreement has been obtained on the completion of the booking, under the conditions stipulated, the customer is invited to make payment according to the terms provided for in Article 5 below.
3.3. Online bookings: For bookings made online, the customer is invited to provide their email address. In accordance with the provisions of article 1127-2 of the Civil Code, the customer can verify the details of their booking and its total price, and if necessary, correct any errors before confirming. To finalise the booking, the customer must read the T&Cs, accept them by checking the boxes provided and make their payment according to the terms defined in Article 5 below.
3.4. Booking Confirmation: The booking will be accepted based on availability and allowing for a minimum of 4 participants per activity in the schedule. The booking is only confirmed when the payment in full has been received by the seller. The sales contract is then deemed to have been formed.
Once the booking is completed, the customer receives, at the email address communicated at the time of the booking, a confirmation of the booking with its receipt, a copy of these T&Cs and practical information related to the activity or activities (meeting point, recommendations on what to wear, etc.).
The booking confirmation email received by the customer constitutes proof of the entire transaction in accordance with the provisions of Law No. 2000-230 of March 13th, 2000 and constitutes the only authentic document in the event of a dispute.

ARTICLE 4. PRICES OF ACTIVITIES
The prices indicated in the brochures, advertisements and on the seller’s website are stipulated in euros, all taxes included (TTC). Unless otherwise stipulated, personal costs and insurance are not included.
The prices given include, supervision by qualified instructors, the loan of the necessary equipment for the activity and transport for certain activities such as rafting (at the end of the activity, the participants are taken back to the white-water base).
Any discount obtained from a partner of the seller is only valid upon presentation of valid proof from one of the seller’s partners, and only for bookings made at the seller’s offices (not for bookings made online or by telephone).

ARTICLE 5. PAYMENT
For all bookings, the sum required must be paid at once, in its entirety, in euros when booking.
5.1. Bank card: Unless otherwise indicated by staff during the booking, only bank cards from the CARTE BLEUE/VISA and EUROCARD/MASTERCARD networks are accepted. The customer’s bank account will be debited the sum of the booking upon its completion. For all bookings made at the offices, proof of payment is only immediately given to the customer if they expressly request it, in accordance with Article L 541-15-10 of the Environmental Code.
For all online bookings, proof of payment is automatically viewable by the customer, upon completion of the booking, on the booking confirmation page. For all orders, the customer receives their proof of payment by email, at the same time as their receipt.
5.2. Cash: Cash payments made by customers with their tax-base in France are limited to the sum of 1000 euros per booking in accordance with the provisions of Article L 112-6 and D112-6 of the Monetary and Financial Code.
5.3. ANCV checks: To make payment for the entire booking with ANCV holiday checks, the customer can send said means of payment to the seller, within 72 working hours at the latest after taking the booking in the case of paper ANCV checks. The booking only becomes final only after the seller has received payment in full. If payment reaches the seller too late, the booking will be cancelled. Customers can also pay for their booking via the Website using their virtual ANCV holiday checks for immediate payment.
No reimbursement can be made for ANCV checks.
5.4. Security of payments: Electronic payments made during telephone bookings or from the seller’s website are secured by the use of an encryption process guaranteeing the confidentiality and security of the data.

ARTICLE 6. PARTICIPATION IN ACTIVITIES:
6.1. General: For the activity schedule to function, participants must present themselves at the time and place indicated in the confirmation email received upon booking. Compliance with the schedule communicated is a mandatory condition for being able to take part in an activity. The seller reserves the right to refuse the activity to any customer who arrives late, without said customer being able to claim any refund or compensation.
6.2. Supervision and safety: The instructors, guides and staff are all qualified professionals in their chosen fields. Their qualifications are available at the sellers offices and can be consulted on request. All participants are required to listen to and follow the instructions given by the instructors and/or guides before, during and after an activity. All participants are subject to the assessment of the supervisory staff: the instructors and/or guides may refuse participation if a participant does not meet the conditions as stated in the ‘Participation conditions’ attachment of the booking confirmation or if they do not follow instructions. Neither the participant denied access to the activity nor the customer who made the booking will be able to claim any refunds or compensation in these cases.
Before each activity begins, necessary equipment will be provided with explanations for its use and a reminder of the basic safety rules, to which participants must adhere for the duration of the activity. The equipment will be checked by the participants in the presence of the instructors and/or guides. It must be noted that the activities organised by the seller take place outdoors in nature and the feasibility of any activity is at instructors and/or guides discretion. They make an informed assessment based on the meteorological, areological conditions, water flow and the specific capabilities of the participants.
The equipment provided for the activities are checked and comply with the safety standards applicable in France. The equipment made available to the participants must be treated with care and used in accordance with the instructions of the staff supervising the activity. Any failure to do so resulting in damage to the equipment may be invoiced to the customer.

ARTICLE 7. PARTICIPATION CONDITIONS, SPECIFIC TO EACH ACTIVITY
The seller must bring the participation condition to the attention of all participants booked to do an activity. There will be no refunds for participants who are unable to participate in the activity.
7.1. Conditions for participants wishing to take part in Rafting, Hydrospeed Swimming and/or Canyoning: for all of the activities listed above, the customer and participants declare that everyone taking part knows how to swim a minimum of 25 meters and can submerge themselves fully in the water. Furthermore, each participant declares that they have their own civil liability insurance to cover anything that might occur during the activity.
Minors may participate in activities, under the conditions defined below and also available on the website:
7.1.1. Rafting:
– For the “Discovery” rafting: children must be 10 years old or over on the date of the activity, or 8 years old on the day of the activity with one responsible adult PARTICIPATING per 2 children.
– For the “Integral” rafting: children must be 14 years old on the date of the activity, or over 12 years old on the day of the activity with one responsible adult PARTICIPATING per 2 children.
7.1.2. Hydrospeed swimming:
– For the “Discovery” Hydrospeed swimming: children must be 14 years old on the date of the activity or over 13 years old on the day of the activity with one responsible adult PARTICIPATING per child. Minor must be at least 1.50m tall and weigh at least 40kg.
– For the “Plus” & “Comprehensive” Hydrospeed swimming: participants must be at least 16 years old on the day of the activity and already have completed the ‘Discovery’ course. Additionally, the river guides will assess the technical and physical capacity of all participants wishing to complete this course as it is the longer and more physically demanding.
7.1.3. Canyoning:
People prone to vertigo are invited to speak to a member of the sales team before booking this activity.
– For the Canyoning Eau Rousse & Montmin, Level 1: Children must be 10 years old on the date of the activity, and weigh at least 30kg. A responsible adult must be participating with children under 14 years of age.
– For the Canyoning Pussy, Level 2: Children must be 12 years old on the date of the Activity and weigh at least 35kg. A responsible adult must be participating with children under 14 years of age.
7.2. The Mont-Blanc Treetop Adventure course:
– Each participant must be able to prove that they have their own civil liability insurance.
– Minors can participate in this Activity provided they are at least 1.30 m tall. A child whose height is between 1.30m and 1.45m will only be able to take part if a responsible adult takes part with them.
7.3. Paragliding:
7.3.1. For the “Discovery” tandem paragliding flight: This activity is open to adults and children from 5 years old who weigh between 25kg and 100kg. Those who suffer motion sickness or travel sickness should not take part in this activity.
7.3.2. For the “Performance” tandem paragliding flight: This activity is open to adults and children from 12 years old who weigh between 45kg and 100kg. Those who suffer motion sickness or travel sickness should not take part in this activity.
7.3.3. For the Paragliding flight courses: These are open to adults and children who are at least 12 years old on the start date of the course (subject to availability). Participants must provide a medical certificate for paragliding and obtain a license from the FFVL (insurance).
– For the beginner course: The course is open to adults and children who are 12 years old on the start date of the course, weighing between 45kg and 100kg.
– For the improvement and advanced course: The course is open to adults and children from 15 years of age on the start date of the course, weighing between 45kg and 100kg.
7.4. Adventure Pass:
The participation conditions for each of the three activities included in the Adventure Pass must be adhered to even when booked in this package deal.

ARTICLE 8. RIGHT OF WITHDRAWAL
For any bookings for leisure activities made via the website or by telephone, customers are reminded that, in accordance with the provisions of article L221-28 of the Consumer Code, customers do not have the right of withdrawal.

ARTICLE 9. CHANGES OR CANCELLATION OF ACTIVITIES
9.1. Changes and Disruptions:
9.1.1. Changes requested by the customer: Except in cases of a ‘force majeure’, customers cannot request any changes to the activity they have booked.
9.1.2. Changes requested by the seller: With regard to the physical and technical abilities of the participants and at the discretion of the guides and/or instructors, the seller may make modifications to the activity program and/or request that participants cease the activity.
Changes can be made to the customer’s if, for safety reasons (meteorological, areological conditions, water levels, etc.), the activity cannot be maintained as is. The seller will then offer the customer a new date to do the activity or a substitute activity. In such cases, the participants are not able to claim any refunds or compensation.
9.2. Cancelations:
9.2.1. Cancellation by the customer: If a customer cancels an activity, they will not receive a refund.
However, if a customer cancels their activity 24 hours in before the day the activity is to take place, and can justify the cancellation with a valid medical certificate for one of the participants, the sum corresponding to said participant will be reimbursed.
The absence of any participants on the date of the activity will be considered as a cancellation and will not be refunded under any circumstances.
In the event of any participants arriving later than the time stipulated in the booking confirmation email, the activity will be considered as cancelled by the customer and will not be refunded.
9.2.2. Cancellation by the seller: If the seller is obliged to cancel an activity for whatever reason and the customer is not able to do the activity on another day, the seller will refund the customer for the sum of that specific activity, however, no additional compensation will be paid. This will be the case if an activity does not have the minimum number of participants to run.

ARTICLE 10. LIABILITY
The seller is responsible for the organisation and running of outdoor activities booked by the customer under the conditions defined below. The seller is responsible for any system-errors that may occur in their booking software. The seller will do everything possible to allow the participant to take part in the activities as booked by the customer.
The seller is solely responsible for the maintenance and condition of the equipment provided for customer’s use during their activities. The seller may, at their sole discretion, decide to stop taking bookings for any activity which does not meet the conditions necessary to run (including lack of staff and lack of participants etc.). In any event and with the exception of bodily injury or intentional damage, the seller’s liability is limited to an amount that is three times the price of the activity during which the injury or damage occurred.
Customers are informed that in the case of paragliding, the seller is only selling an activity which is organised and supervised by the Syndicat Local des Moniteurs de Parapente. They are solely responsible for running the activity with regard to the customers the participants.
Customers are informed that in the case of canyoning, the seller is only selling an activity organised and supervised by a trained mountain guide: Mr. Christophe Renard. All canyoning excursions carried out are his sole responsibility.

ARTICLE 11. INSURANCE
The customer and participants must have civil liability insurance to cover any injuries that may occur due to their own actions during the activity or that their actions may cause to a third party.
Customers are recommended to take out cancellation insurance and obtain a refund from their insurer in the event of a cancellation.
Customers are informed that the JBO Company has taken out professional liability insurance policies from the MMA for to run the following activities:
– For their whitewater base as well as teaching and supervision of river-based activities.
– For the Treetop adventure course in Les Arcs.
The other parties (referred in Article 10) that organise activities sold by the seller all have professional liability insurance policies as required for the running of their specific activities and declare that they respect their obligations towards the Fédération Française du Vol libre and the Direction Départementale de la Jeunesse et des Sports.

ARTICLE 12. EXCEPTIONAL AND UNAVOIDABLE CIRCUMSTANCES
By exceptional and unavoidable circumstances, we mean any situation beyond the control of the customer, the seller and/or any of the partners who organise activities sold by the seller, and the consequences of which could not possibly have been avoided, and which prevent the execution of some or all of the activities provided for in the sales contract.
This will be the case in particular in the event of: force majeure, climatic or geographical events, health problems or political issues within the immediate vicinity the activity and likely to endanger the life of the participants. In the event of exceptional and unavoidable circumstances, the option of cancelling the booking free of charge as provided for in Article L 211-14 of the Tourism Code is possible for both the seller and the customer. It should be noted that an objective assessment of these circumstances will be made based on the essential elements.

ARTICLE 13. EVIDENCE, PRESERVATION AND ARCHIVE
In accordance with article L 213-1 of the Consumer Code, any booking made online via the seller’s website, for an amount greater than or equal to 120 euros, the customer’s booking information must be stored and made freely available for inspection for a period of 10 years starting on the date the activity was completed.

ARTICLE 14. RESOLUTION CLAUSE
Except in cases of force majeure, in the event of failure by the seller to fulfil its obligation to provide activities on the date and within the period indicated to the customer, the customer may, by registered letter (i) notify the seller of the suspension of payment of all or part of the price until the seller provides said activities, or (ii) resolve the contract if the seller fails to provide the activity within a reasonable amount of additionally allotted time. The contract is considered terminated upon receipt by the seller of the letter informing of its resolution, unless the seller has provided the activity in the meantime. However, the customer may immediately terminate the contract if the seller refuses to provide activities or when it does not provide them on the date or within the period indicated to the client. This date or period constitutes, for the customer, an essential condition surrounding the cancellation of the contract (Art. L 216-6 of the Consumer Code).

ARTICLE 15. INTELLECTUAL PROPERTY RIGHTS
The seller’s website is subject to French legislation on copyright and intellectual property. Any total or partial reproduction of brands, logos or distinctive signs from the website, without the express written authorisation of the seller is therefore prohibited as in article L 713-2 of the Intellectual Property Code.

ARTICLE 16. PERSONAL DATA
The personal data collected during a booking are subject to processing for the purposes of:
– Booking management. This processing is necessary for the execution of the sales contract between the seller and the customer;
– Customers’ access to the Activities. This processing is also necessary for the execution of the contract between the seller and the customer;
– Sending the customer commercial offers, newsletters, invitations to participate in games, competitions or satisfaction surveys. This processing involves messages sent by the seller, on the legitimate interest of the latter in developing its activities and, with regard to messages sent by the seller’s partners, with the consent of the customer.
Unless otherwise stated on the data collection form, completion of all fields is necessary to carry out this processing.
The processing is carried out under the responsibility of the seller, represented by its general manager.
The data is intended for the seller, its partners (if the customer has agreed to receive messages from them), and the service providers whose intervention is necessary to carry out the processing mentioned above.
The data is kept for the following periods:
– Data necessary for booking management:
o If the booking is made electronically, the data is kept for five (5) years from its collection if the amount of the booking is less than €120, for ten (10) years from its collection if the amount of the booking is equal to or greater than €120;
o If the booking is not made electronically, the data is kept for five (5) years from its collection.
o Data relating to bank cards will be kept for fifteen (15) months after the transaction for purposes of proof in the event of a dispute. The cryptogram is not kept after the transaction.
– Data necessary for the customer’s access to the activities: this data is kept until the end of the customer’s activity.
– Data necessary for sending the customer commercial offers, newsletters, etc.: the data is kept for five (5) years from its collection, this period being renewed after each significant interaction between the customer and the seller (the placing of a new booking, for example).
In order to preserve the confidentiality and security of customer data, and in particular to protect them against unlawful or accidental destruction, accidental loss or alteration, or unauthorized disclosure or access, the seller takes technical and organisational measures, in accordance with legal parameters. To this end, the seller has implemented technical measures (such as firewalls) and organisational measures (such as a username and password system as well as physical protection, etc.).
Each customer has the right to access data concerning them, to have it changed, erased, transferred to them or a third party, to obtain limitation of processing or to oppose all processing. The seller will comply with his request subject to the legal obligations.
The customer has the right to withdraw his consent to receive messages from the seller’s partners at any time. The withdrawal of this consent does not affect the lawfulness of the processing carried out before the withdrawal.
The customer can implement these rights by contacting the personal data protection officer designated by the seller:
– By email to the following address: privacy-evolution2@compagniedesalpes.fr; Or
– By post to the following address: Délégué à la protection des données, BP 30 Arc 1800 73706 BOURG SAINT MAURICE, France
In the interest of confidentiality and protection of personal data, the seller reserves the right to ask the customer for proof of identity before responding to their request. They may therefore be asked to produce a photocopy of a piece of identification including their date and place of birth, and bearing their signature.
The customer can also send a complaint to the CNIL if they consider that their rights are not being respected. The contact details of the CNIL are as follows: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France –– Website: https://www.cnil.fr/fr/plaintes.
In accordance with articles L223-1 et seq. of the Consumer Code, if the customer no longer wishes to be contacted by telephone on the number they communicated to the seller, they can request that their telephone number be added to a ‘no-canvassing list’ The opposition to telephone canvassing can be made via the site www.bloctel.gouv.fr or in writing to: Société Opposetel, Service Bloctel, 6 rue Nicolas Siret, 10000 Troyes.

ARTICLE 17. COMPLAINTS AND DISPUTE RESOLUTION
Any complaints relating to bookings or activities must be sent to the seller’s complaints department (JBO – BP30 Arc 1800 – 73706 BOURG SAINT MAURICE) within twenty (20) days from the date of the activity with all supporting documents (confirmation email) (i) as received by the customer upon booking (ii) proving the validity of the complaint (medical certificate, photograph, report, etc.) otherwise the complaint will not be processed. In the case of online bookings, complaints may also be made on the seller’s website (in the “contact” section). Customers who have not obtained a satisfactory response to their complaint within sixty (60) days after submission may use an alternative mediator (free of charge), under the conditions of articles L611-1 et seq. of the Consumer Code, or any other alternative method of dispute resolution. Customers are informed of the possibility of resorting to a mediation procedure with the Médiateur du Tourisme et du Voyage according to the terms set out on the site www.mtv.travel/je-saisis-le-mediateur/ MTV Médiation Tourisme Voyage – BP 80 30375 823 Paris Cedex 17, e-mail: info@mtv.travel
Telephone: (+33)1 42 67 96 68) within a maximum period of one year from the first written complaint sent to the seller. If desired, the Customer may also use the online dispute resolution service offered by the European Commission in accordance with Article 14 of Regulation (EU) No. 524/2013. This platform is accessible from the following link: https://webgate.ec.europa.eu/odr/.
All disputes arising from bookings placed in application of these General Terms and Conditions which could not be resolved amicably between the seller and the customer will be submitted to the courts, under the conditions of common law.
For the purposes of these T&Cs, the seller elects to use the location of their registered office, as mentioned in Article 2 of these T&Cs.

ARTICLE 18. APPLICABLE LAW
All bookings for activities by customers and in under these terms and conditions are subject to French law.

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