Terms and conditions - Outdoor Activities
Arc Aventures By Evolution 2

ARTICLE 1. PRELIMINARY PROVISIONS
These general terms and conditions of sale (hereinafter “T&CS“) apply in their entirety from April 10, 2026, to all activities and services offered by the seller as defined in Article 2 and sold to individual customers for their personal needs.

The T&CS govern all sales of services booked by telephone, directly at the seller’s offices, or online on their websites: www.evolution2.fr and www.arc-aventures.com (hereinafter referred to as the « website“).

The seller offers customers instruction and coaching services for outdoor sports activities carried out throughout the year, according to their availability as shown on the calendar on the seller’s website.

Any purchase of one of the aforementioned services implies the customer’s unreserved acceptance of these Terms and Conditions, notwithstanding any contrary stipulation.

ARTICLE 2. SELLER IDENTIFICATION
The services covered by this agreement are organized and/or sold by Evolution 2 under the following conditions:

CDA EVOLUTION 2 ARC AVENTURES
Les Tournavelles – Arc 1800 – 73700 BOURG SAINT MAURICE
Tel: +33 (0)4 79 07 60 00 / email: hello@arc-aventures.com
Intra-Community VAT number: FR57901613851
Registration with ATOUT France: IM073240002
Professional Liability Insurance: MMA IARD – 72030 LE MANS CEDEX 09 / contract no. 148811087

Secondary establishment of SAS CDA EVOLUTION 2 – with a capital of €6,101,000 and whose registered office is located at 137 rue François Guise – 73000 CHAMBERY

ARTICLE 3. SERVICES – OUTDOOR ACTIVITIES
The purchase of services (hereinafter referred to as an “order” or “booking”) can be made:

• At the seller’s offices (ARC AVENTURES – Les Tournavelles – Arc 1800 – 73700 BOURG SAINT MAURICE) during opening hours.
• By telephone, through their offices, on the phone line: +33 (0)4 79 07 60 00 (local call rates apply), every day of the week during the season from 9:00 am to 5:00 pm
• Online on the websites: www.evolution2.fr and www.arc-aventures.com

Orders may only be placed by a legally competent adult for their own personal use.

All orders must include the selected activities, the date or period of the activities, the number of participants, the age of the beneficiaries of the participants at the time of booking/ the activity, and any other specific information required for the chosen activity.

Pre-contractual information:
For all bookings, the customer acknowledges having received, prior to confirmation and conclusion of the contract, in a clear and understandable manner, the pre-contractual information listed in Article L 221-5 of the French Consumer Code, and in particular the following information:

• The description and essential characteristics of the activity
• The price and date of activity, and the payment terms
• Whether or not there is a right of withdrawal
• The cancellation conditions
• These general terms and conditions of sale

The customer is advised to review the specific conditions applicable to the provision of the activities (see the websites [product sheets], email, or signs at the sales office).

The customer acknowledges having read and understood these terms and conditions and waives any right of recourse against the seller in the event of non-compliance with the instructions contained herein. These conditions may be reiterated and/or supplemented at the beginning or throughout the activity by the trained member of the team at the time of the activity.

For the customer’s visual comfort, the seller strives to display photos of the activities on their website and at the welcome desk in their offices that give an accurate depiction of the activities offered. However, these photos are not contractual or legally binding, and the seller cannot be held liable under any circumstances based on these photos.

3.1. Booking at the welcome desk in the offices: For any order placed at the offices, the customer must specify, in addition to the mandatory information, the email address and the names and ages of the participants. After providing the pre-contractual information, the seller informs the customer of the total price of the activity and invites them to consult these Terms and Conditions on the website or directly at the counter. Finally, the customer is invited to verify their booking. Once the customer has confirmed the price and the activities, they are invited to proceed with payment according to the terms set forth in Article 5 below.

3.2. Telephone bookings: For all telephone bookings, the customer must specify, in addition to the mandatory information, the email addresses and the names of the participants, as well as their ages. The seller informs the customer, in addition to the pre-contractual information, of the total price of the booking and then invites them to consult these Terms and Conditions on the website. The seller sends the customer, by email, the details of the activities, the price for the booking and a payment link. The customer verifies their booking. Once the customer has verified the contents of the booking, the customer is invited to proceed with the payment according to the terms set out in Article 5 below.

3.3. Online bookings: For all online bookings, the customer is asked to provide their email address and/or to log in using a customer account creation form. In accordance with Article 1127-2 of the French Civil Code, the customer has the opportunity to review the details of their order and its total price, and where applicable, to correct any errors before confirming it, thereby expressing their acceptance. To finalise their order, the customer must read these Terms and Conditions, including the mandatory pre-contractual information, accept them by checking the boxes provided, and proceed with the payment according to the terms defined in Article 5 below.

3.4. Order Confirmation: The order is only final once the seller has received the payment in full. The sales contract is then considered formed.
For all orders made at a distance, the customer receives an email including an order confirmation, a summary of the activities, the invoice, these Terms and Conditions and practical information related to the activities.
The order confirmation email received by the customer constitutes proof of the transaction in accordance with the provisions of Law No. 2000-230 of March 13, 2000, and is the sole document that shall be considered valid in the event of a dispute.

ARTICLE 4. PRICES OF SERVICES
The prices indicated in the brochures, promotional materials, and on the seller’s website are stated in euros, inclusive of all taxes (VAT). In general (unless otherwise stipulated) equipment rental, insurance, and ski lift passes are not included.

ARTICLE 5. PAYMENT TERMS
For all bookings, the full price must be paid in euros at the time of booking. This payment will be confirmed by email. Payment can be made by credit card, cash, bank transfer, gift certificate or ANCV holiday voucher.

5.1. Credit Card: Unless otherwise indicated during the booking, only credit cards from the VISA and EUROCARD/MASTERCARD networks are accepted. The Customer’s bank account will be debited with the price of the booking upon final validation. For all bookings made in the offices, the payment receipt is issued immediately to the customer upon request, in accordance with Article L 541-15-10 of the French Environmental Code.
For all online bookings, the payment receipt is automatically available to the customer in their confirmation email.
For bookings made at a distance, the customer receives a link to make a secure online payment. Once payment is complete, the customer receives their payment receipt by email, along with their order confirmation.

5.2. Cash Payments: Cash payments made by a customer whose tax residence is in France are limited to €1,000 per Order, in accordance with the provisions of Articles L 112-6 and D112-6 of the French Monetary and Financial Code. Cash payments are only accepted for bookings made directly in the seller’s offices.

5.3. ANCV Holiday Vouchers: To pay for the entire Order using ANCV holiday vouchers, the customer must send said payment method to the seller no later than 72 business hours after making the booking, if they are paper ANCV holiday vouchers. The booking only becomes valid upon receipt by the seller of full payment. When placing an Order, the Customer must ensure that their payment will reach the Seller in sufficient time to meet the conditions allowing them to benefit from the ordered Services. If payment arrives too late, the booking will be considered cancelled by the customer. If offered on the seller’s website, the customer may also pay for their Order on the website using ANCV digital holiday vouchers for immediate payment.
ANCV vouchers are non-refundable.

5.4. Payment Security: Electronic payments made for orders placed by telephone or via the seller’s website are secured using encryption, guaranteeing data confidentiality and security.

ARTICLE 6. CONDITIONS FOR PARTICIPATION IN ORDERED SERVICES/SECURITY:
6.1. General Information: To take part in the activities that have been booked, the customer and/or participants must present themselves at the location indicated in the confirmation email at the time specified in said confirmation. Adherence to the communicated and agreed-upon schedule is a determining factor in being able to take part in the activity.
If participants are late, the seller reserves the right them access to the activity without the latter being entitled to any refund or compensation. In case of lateness of a participant for a group lesson, the service will be provided according to the schedule defined on the order confirmation. The customer will under no circumstances be entitled to any refund.

6.2. Services: Services are provided in the form of workshops, activities and group or individual courses, overseen by qualified professionals holding a diploma authorizing them to practice and teach the activity.
The services offered are described in the brochures and on the seller’s website. As these services are provided in a natural environment, the customer is advised that not all services are available year-round. Therefore, the customer should consult the seller’s website to check the availability and the schedule.

6.3. Supervision: The customer is informed that the qualifications/diplomas of the professionals performing the activity are available at the seller’s office upon request.
All participants are required to listen to and follow the instructions given by the professionals before, during, and after the activity.
For the purpose of having harmonious group lessons and at the request of the instructor, the seller may invite a participant to change groups if their level does not correspond to the level they stated when booking. This is subject to availability in other groups and will occur after the participant or the participant’s legal representative if the participant is a minor has been informed. Group lessons are confirmed subject to a sufficient number of participants (minimum 4 people). If there in an insufficient number of participants, the organiser reserves the right, but is not obligated, to offer a private lesson instead of a group class, subject to instructor availability and logistical constraints. The customer cannot demand a private lesson instead. The duration of any private lesson offered will be reduced.

6.4. Equipment: Participation in any activity, regardless of its type, requires appropriate technical equipment in good working order, as well as clothing suitable for each activity and the weather conditions. The description of each activity, included in the promotional materials, informs the customer about the equipment included and excluded. If in doubt, the customer may contact the seller at the number mentioned in Article 2 above. For example, ski/snowboard equipment is not included in bookings for ski, snowboard lessons/ group courses. The same applies to lift passes. When specified by the seller, the participant must arrive at their lesson/course with a valid lift pass to participate in the booked activity. Without a lift pass, the instructor may refuse the lesson without any refund.

The instructor reserves the right to refuse service to any participant who does not possess the necessary equipment to participate in the activity.

Since snow sports involve inherent risks, wearing a helmet is strongly recommended for everyone.
Wearing a helmet is mandatory for snowboarding lessons and including off-piste activities, regardless of age.

The equipment used and provided by the seller, for activities including but not limited to, rafting and mountain biking, is certified and complies with applicable safety standards in France. If equipment is made available to the participants, this equipment must be used in accordance with the instructions of the instructor/ guide running the activity and in a reasonable manner. Any failure to comply resulting in damage to the equipment provided may be charged to the customer.

6.5. Safety and Schedules: The participant must not be under the influence of alcohol or any psychotropic substance. Each participant must remain attentive and follow the advice given by the instructor/guide before and during the activity. The presence of a professionally trained team member does not eliminate the risks associated with the activities. The instructor/guide also reserves the right to exclude any person whose behavior is likely to disrupt the proper execution of the activity or put anyone’s safety in jeopardy.
The Services take place in a specific, unpredictable environment. Therefore, each Beneficiary is personally responsible for their own safety and that of others.

ARTICLE 7. RIGHT OF WITHDRAWAL
For any bookings made at a distance (on the website or by telephone) of an activity for a specific date, the customer is reminded that, in accordance with the provisions of Article L221-28 of the French Consumer Code, the customer does not have the right of withdrawal.

ARTICLE 8. MODIFICATION OR CANCELLATION OF SERVICES
8.1. Modifications – Interruption
8.1.1. Modifications requested by the customer: The customer may request a modification of the activity up to 7 days before the start date of the activity. However, the seller is free to accept or refuse this request based on availability. If the modification involves postponing the date, the customer may be required to pay an additional fee if the price on the modified date is higher than that of the initial booking. Except in cases of force majeure, no modification of the reserved activity can be requested less than 7 days before the start of the activity, including the interruption of the activity before its completion, no refund will be given.

8.1.2. Modifications requested by the seller: The seller reserves the right to modify the activity booked by a customer before the date of the activity, particularly in cases of force majeure as defined below, or if the minimum number of participant for a service is not reached, under the conditions of Article 6 above, or if the weather forecast does not allow the activity go ahead under sufficiently safe conditions. The seller may offer the customer an alternative solution. If the customer does not accept the modification, they may request cancellation of the activity and a refund of any sums already paid, prorated for any sessions not completed in the event of the interruption of an activity.

Activities may be interrupted at any time, for safety reasons (weather conditions, technical conditions, etc) The seller will then offer the customer a new date to complete or resume the activity. If the customer refuses, the seller will refund the customer for the activity on a pro rata basis.

8.2. Cancellation
8.2.1. Cancellation by the customer: The customer may request cancellation of the Service by contacting the seller in writing at the following address: CDA EVOLUTION 2 ARC AVENTURES – Les Tournavelles – Arc 1800 – 73700 BOURG SAINT MAURICE. They can also contact the seller by email at: contact@evolution2.com. Cancellations must adhere to the conditions listed below:

• Up to 30 days before the start date of the activity the customer may obtain a full refund for the booked activity.
• Between 30 and 8 days before the start date of the Service, the customer will be charged a cancellation fee of approximately 10% of the total booking amount, for a minimum of €20. The remaining balance may be refunded within 30 days of the original scheduled date of the activity.
• Cancellations made 7 days or fewer before the start date of the activity will not be eligible for any refunds under any circumstances.

Except in cases of force majeure, it is further specified that the participant’s failure to appear on the date of the activity will be considered a cancellation and will not be eligible for any refund.
For activities with more than one session, if the customer wishes to cancel only one session, the cancellation deadlines apply to that session. If the customer wishes to cancel all sessions, the cancellation deadlines are calculated from the first session of the activity.
In the event of a participant being s late to the activity, it will be considered cancelled by the customer and will not be eligible for any refund or compensation.

8.2.2. Cancellation by the seller: The seller reserves the right to cancel an activity booked by a customer, particularly in cases of force majeure as defined below, or if the minimum number of participants for an activity is not reached, under the conditions of Article 6 above. The seller may offer the customer an alternative solution. If the customer does not accept the offer, they may request cancellation of the activity and a refund of any sums already paid, prorated for any sessions not completed in the event of an activity being interrupted.

ARTICLE 9. LIABILITY
The seller is liable for any errors due to technical defects in the booking system. The seller will make every effort to ensure that the customer and participants are able to take part in activities as booked.

It is important to note that the activities take place in a natural environment beyond the anyone’s control. Therefore, given the participant’s active role during the activity, the seller’s liability is limited to an obligation of means.

The customer is solely responsible for the equipment they use during the activity. They are liable for any damage they cause to the equipment provided by the seller or their team if it is established that the customer’s use of the equipment during the activity was not normal and reasonable.
The customer is solely responsible for any damage they cause to other participants /or any third party, whether caused by their own actions or by things under their care and control during the activity.
The seller may, at their sole discretion, decide to close the sale to the public of any activity that does not meet all the conditions for its performance under normal conditions (including, but not limited to, a lack of qualified professionals to run the activity or participants).

The seller will not be responsible for the proper execution of the reserved activity. The professional running the activity alone will be liable to the customer and/or the participant for any direct, bodily injury and/or non-pecuniary damage, whether intentional or unintentional, including damage caused by simple negligence. The customer must address their complaints directly to the professional, and the seller’s liability will not be invoked in connection with the running of the activity.

ARTICLE 10. INSURANCE

The customer is advised to take out an insurance policy covering any loss or damage that they and/or the participant may incur while taking part in an activity in a mountain environment (civil liability, personal accident, rescue)
Furthermore, the customer is advised to take out cancellation insurance to cover the risk of cancellation of their activity and to obtain a refund from their insurance company.

The customer is informed that the seller has taken out professional liability insurance policies with MMA Insurance Company for the services it performs under this agreement.

ARTICLE 11. EXCEPTIONAL AND UNFORESEEN CIRCUMSTANCES
Exceptional and unavoidable circumstances are defined as any situation beyond the control of the customer, the seller, and/or the professional involved in the activity, the consequences of which could not have been avoided even if all reasonable measures had been taken, and which prevent the activity taking place or being completed.
This will be the case, in particular, in the event of: force majeure, climatic, geographical, health, or political conditions in the immediate vicinity of the activity that could endanger the lives of the customer or the participants. In the event of the occurrence of exceptional and unavoidable circumstances, the right to terminate the contract without penalty, as provided for in Article L 211-14 of the French Tourism Code, is available to both the seller and the customer. It is specified that the assessment of the occurrence of these circumstances will be based solely on objective elements.

ARTICLE 12. EVIDENCE, STORAGE AND ARCHIVING
In accordance with Article L 213-1 of the Consumer Code, for any order placed online on the seller’s website, for an amount greater than or equal to 120 euros, the latter shall store the written record of the customer’s booking for a period of 10 years from the date of delivery and shall guarantee the customer access to it at any time during this same period.

ARTICLE 13. TERMINATION CLAUSE
Except in cases of force majeure, if the Seller fails to provide the activities by the date and within the timeframe indicated to the customer, the customer may, by a tracked letter or by written notice on another durable medium, (i) notify the seller of the suspension of payment of all or part of the price until the seller provides the activity, or (ii) terminates the contract if, after having formally requested the seller to provide the services within a reasonable additional period using the same method, the seller has not done so within that period. The contract shall be deemed terminated upon receipt by the seller of the letter or written notice informing them of this termination, unless the seller has performed in the meantime. However, the customer may immediately terminate the contract when the seller refuses to provide the services or when it does not perform its obligation to provide them on the date or within the period indicated to the customer and that this date or period constitutes for the customer an essential condition surrounding the conclusion of the contract or an express request from the customer before the conclusion of the contract, except in cases of force majeure and except for breaches attributable to the customer (Art. L 216-6 of the Consumer Code).

ARTICLE 14. INTELLECTUAL PROPERTY RIGHTS
The seller’s website is governed by French legislation on copyright and intellectual property. Any reproduction, in whole or in part, of trademarks, logos, and distinctive signs from the website, without the express written authorisation of the seller, is therefore prohibited under Article L 713-2 of the French Intellectual Property Code.

ARTICLE 15. PERSONAL DATA
The personal data collected during the ordering process is processed for the following purposes:

• Order management. This processing is necessary for the contract between the seller and the customer
• Customer access to the activities. This processing is also necessary for the contract between the seller and the customer
• Sending the customer commercial offers, newsletters, invitations to participate in games, contests, or satisfaction surveys. For messages sent by the seller, this processing is based on the seller’s legitimate interest in developing its business, and for messages sent by the seller’s partners, with the customer’s consent.

Unless otherwise stated on the data collection form, all fields must be completed to carry out this processing.
The processing is carried out under the responsibility of the seller, represented by its managing director.
The data is intended for the seller, its partners (if the customer has agreed to receive messages from them), and service providers whose involvement is necessary to carry out the processing mentioned above.

The data is retained for the following periods:

• Data necessary for order management:
  • If the order is placed electronically, the data is retained for five (5) years from the date of collection if the order amount is less than €120, and for ten (10) years from the date of collection if the order amount is equal to or greater than €120.
  • If the order is not placed electronically, the data is retained for five (5) years from the date of collection.
  • Bank card details will be retained for fifteen (15) months after the transaction for evidentiary purposes in case of a dispute. The security code is not retained beyond the transaction.
    • Data necessary for the customer’s access to the activities: the data is retained until the end of the activity used by the customer.
    • Data necessary for sending the customer commercial offers, newsletters, etc.: the data is retained for five (5) years from the date of collection, this period being renewed with each significant interaction between the customer and the seller (receipt of a new order, for example).

In order to preserve the confidentiality and security of customer data, and in particular to protect it against unlawful or accidental destruction, accidental loss or alteration, or unauthorised disclosure or access, the seller takes appropriate technical and organisational measures, in accordance with applicable legal provisions. To this end, the seller has implemented technical measures (such as firewalls) and organisational measures (such as a username and password system and physical security measures, etc.).
Each customer has the right to access their personal data, to have it rectified or erased, to transfer it or have it transferred to a third party, to restrict its processing, or to object to such processing. The seller will comply with their request, subject to its legal obligations.
The customer has the right to withdraw their consent to receive messages from the seller’s partners at any time. Withdrawal of this consent does not affect the lawfulness of the processing carried out before the withdrawal.
The customer can exercise these rights by contacting the Data Protection Officer appointed by the seller:

• By email to the following address: privacy-evolution2@compagniedesalpes.fr
• By mail to the following address:.

For reasons of confidentiality and personal data protection, the seller reserves the right to request proof of identity from the customer before responding to their request. The customer may be asked to provide a photocopy of an identity document showing their date and place of birth and bearing their signature. The customer may also file a complaint with the CNIL (French Data Protection Authority) if they believe their rights have not been respected. The CNIL’s contact details are as follows: CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France – Website: https://www.cnil.fr/fr/plaintes.
In accordance with Articles L223-1 et seq. of the French Consumer Code, if the customer no longer wishes to be contacted by telephone on the number they provided to the seller, they may register this telephone number at any time on the national opt-out list for telemarketing, either online at www.bloctel.gouv.fr or by mail to: Société Opposetel, Service Bloctel, 6 rue Nicolas Siret, 10000 Troyes, France.

ARTICLE 16. COMPLAINTS AND DISPUTE RESOLUTION
Any complaint relating to the booking of activities must be addressed to the seller’s complaints department (CDA EVOLUTION 2 ARC AVENTURES – Les Tournavelles – Arc 1800 – 73700 BOURG SAINT MAURICE) by registered letter with acknowledgment of receipt within twenty (20) days of the performance of the Services, accompanied by all supporting documents (Invoice) (i) issued to the Customer as part of their Order and (ii) proving the validity of the complaint (medical certificate, photograph, police report, etc.), otherwise the complaint will not be processed. For any order placed online, complaints may also be submitted on the seller’s website (under the “Contact” section). Any customer who has not received a satisfactory response to their complaint within sixty (60) days of contacting the seller’s complaints department may resort to free conventional mediation, under the conditions set forth in Articles L611-1 et seq. of the French Consumer Code, or any other alternative dispute resolution method. The customer is informed of the possibility of resorting to mediation with the Tourism and Travel Mediator, according to the procedures set out on the website www.mtv.travel/je-saisis-le-mediateur/ (MTV Médiation Tourisme Voyage – Complaints Department – ​​CS 30958 – 75383 PARIS cedex 08), email: info@mtv.travel
Tel.: (+33)1 42 67 96 68) and this within a maximum period of one year from the date of the written complaint submitted to the seller. If the customer so wishes, and if their order was placed online via the seller’s website, they may also use the online dispute resolution service offered by the European Commission in accordance with Article 13 of Regulation (EU) No 524/2013. This platform is accessible via the following link: https://webgate.ec.europa.eu/odr/. As of the date of drafting of these Terms and Conditions, this platform is no longer available; however, it encourages Customers to contact local mediators such as MTV to resolve the dispute.
All disputes arising from orders placed under these Terms and Conditions that cannot be resolved amicably between the seller and the customer shall be submitted to the competent courts, under the applicable laws. For the purposes of these General Terms and Conditions, the seller elects domicile at its registered office, as mentioned in Article 2 of these General Terms and Conditions.

ARTICLE 17. APPLICABLE LAW
All sales of activities made to the customer pursuant to these General Terms and Conditions are governed by French law.